Help center

For your dates, the total price includes the nights, the cleaning fee, the service fee and the tourist tax. It is calculated again when you book: if a rate has changed in the meantime, the new total is shown to you before payment.

As soon as our payment service provider validates your payment. You then receive a confirmation e-mail with your booking reference.

No. You only enter your card data on the payment service provider’s secure page: Rymotel never receives or keeps it.

The stay is run by Rymotel or by an approved operator: reception, cleaning, quality control and assistance. For a “Marketplace” accommodation, the partner (owner or manager) runs the stay themselves; their identity is always shown.

A label reserved for accommodations audited on site and then checked regularly, whose advertised services are really guaranteed.

Before booking, the map shows an approximate area to protect the occupants. The exact address and the arrival instructions are sent after confirmation.

The listing page only shows the services the neighborhood team can actually deliver. Enter your dates: the list is then checked for your stay.

Each accommodation shows its cancellation conditions before payment: until when, and how much of the amount is refunded. They also appear in your confirmation.